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Using the Malcolm Baldrige National Quality Award in Teaching: One Criteria, Several Perspectives

 

 

James A. Belohlav, jbelohla@depaul.edu, Lori S. Cook, lcook@depaul.edu, and Daniel R. Heiser, dheiser@depaul.edu, Department of Management, Kellstadt Graduate School of Business, DePaul University, 1 East Jackson Boulevard, Chicago, Illinois 60604-2287.[1]

 

Abstract

 

 

 

The Malcolm Baldrige National Quality Award has influenced the thinking and operations within organizations from all sectors of the American economy.  This paper presents the experiences of three faculty members who have used the criteria for performance excellence and the underlying concepts of the Malcolm Baldrige National Quality Award to enhance the learning experiences of their students.  The authors discuss how Edgar Dale’s Cone of Experience is employed, by means of concrete exercises and experiences, to better leverage the student’s ability to understand the otherwise abstract concepts.  The formal, end-of-term student evaluations indicate that the described approach has led to a higher level of student engagement in the learning process, as evidenced by more abundant and higher-quality feedback to the instructors.