Senior Lecturer of Business Communication
It’s the pen – and perhaps not the scalpel or stethoscope – that may assist today’s physician leaders in elevating their roles within healthcare organizations. Writing may not seem like a skill that would be vital to physician leaders but Judy Steiner-Williams, senior faculty lecturer at the Kelley School of Business and writing coach in the Physician MBA Program, says most students understand the value in honing their written communication capabilities.
“They understand how critical writing is for them because leadership is all about perception. They’re constantly modeling communications for others,” said Steiner-Williams. “They understand that to get people to work with them they must be aware of their tone and impact of their words. We emphasize face-to-face discussions, as well as written communication such as email strings. Physicians understand that in order to lead, people have to want to work with them.”
Her goal for physician students in the MBA program is to become more efficient and effective writers. The less time they must spend working on effective communications, the more time they have to manage other responsibilities.