Professor of Operations Management
In order to improve a process, one must consider a wealth of factors and data inherent in a complex organizational setting and translate that into actionable steps. Mohan Tatikonda understands the ways in which operational tools and perspectives apply to healthcare innovation and improvement. One of the first lessons Tatikonda teaches MBA students is a case study on improving processes at a walk-in clinic.
“To better manage the clinic, students consider the flow of patients through that clinic, value added at different stages, service times and wait times, the extent to which physicians are frequently overextended, and the true costs of service provision,” explains Tatikonda. “The tools and techniques of operations process analysis apply in healthcare settings just as well as they apply in manufacturing settings. The ideas of flow times and capacity are paramount in any organization that serves patients or other customers.”
In his research, Tatikonda conducts in-depth field investigations in real companies, contributing to scholarship while providing actionable, managerial prescription for leaders. His focus is on process improvements in patient-care delivery and clinical research.